Refund Policy

Refund Policy — Hammock Lab Ltd, d/b/a DandyDialer

Effective date: July 7, 2023

1) Scope

This policy applies to our hosted (SaaS) platform only, including subscriptions, usage-based charges, and regulatory/carrier pass-through fees (collectively, the “Services”).

2) Subscriptions, Renewals, and Cancellations

Subscriptions renew automatically for the same term unless canceled.

You may cancel at any time; access continues through the end of the current paid term.

No pro-rata or partial refunds are issued for early cancellation, plan downgrades, or unused capacity within a billing period.

To avoid renewal charges, cancel before the renewal date shown in your account.

3) Usage-Based Fees and Pass-Through Costs

Metered charges you incur (e.g., calling/messaging usage, carrier surcharges, regulatory or compliance fees) are non-refundable once incurred, including charges from failed or undelivered attempts that carriers bill.

Real-time usage reporting may lag; subsequent rating/adjustments can appear on later invoices and remain payable.

4) Free Trials, Promotions, and Credits

Trial access, promotional credits, coupons, and other incentives have no cash value, are non-transferable, and are not refundable.

If a trial converts to a paid plan, standard billing and this policy apply from the conversion date.

5) Billing Errors and Duplicate Charges

If you believe there is a billing error, notify us within 30 days of the charge and include supporting details (invoice/transaction ID, dates, and screenshots or logs where relevant).

After verification, erroneous amounts will be credited or refunded to the original payment method.

6) Chargebacks and Account Status

Please contact us to resolve billing disputes before initiating a chargeback.

Accounts with unresolved chargebacks may be suspended or terminated. Suspension does not entitle you to refunds for elapsed or ongoing terms.

7) Taxes

Applicable taxes are charged based on your billing details and jurisdiction and are non-refundable, except where required by law.

8) How to Request a Review

Submit a request via the in-product support form or email [insert support email] with:

Account email, invoice/transaction ID, date, amount, and reason; and

For usage disputes, relevant call/message IDs or reports.

9) Processing of Approved Refunds

Approved refunds (e.g., verified billing errors) are issued to the original payment method. Bank and payment-processor timelines vary.

10) Mandatory Rights and Exceptions

Nothing in this policy limits any non-waivable rights under applicable law. If local law provides additional rights (e.g., certain consumer withdrawal rights), we will comply. This platform is offered primarily to business users; some consumer rights may not apply in business-to-business transactions.

11) Changes

We may update this policy periodically. The version posted on our website at the time of your request governs eligibility.