DandyDialer User Manual

Choose the type of call script you want to create. If you just want to send an audio message to your leads, select Voice Broadcast. If you want them to talk to an agent upon pressing a key, select Press One.

Click Next to go to next stage.

In the Name field you can see the automatically generated name of the script. You may change it if you want. You may also add a Description.

Click Next to proceed. The next stage will differ based on the selected script type.

Auto-dialing is the most straight forward among all the campaign types supported by DandyDialer. There is an optional field called Pre-connect audio which you can use to play a message to the callee right after they answer the phone call. If you want to configure this field, follow along rest of this section. Otherwise, just press Save button and skip to attaching a contact list section.

To broadcast a speech generated from text as pre-connect audio, Write your message in the box. You may click on the audio preview button( ) shown besides the box to listen to the computer generated voice.

You may configure how the machine generated speech sounds. To view related options, click on Text-to-speech (TTS) settings.

To broadcast an audio file as Pre-connect audio, click on the play-type selector button ( ), and select TTS. In place of the TTS input box, you will now see an audio selector. Click on it. A drop-down will be shown where you can select from all of your previously uploaded audio. To upload a new audio, click on button which will open the audio uploader modal. After a successful upload, the audio will be automatically selected.

Optionally, you can configure the Voicemail playlist. If your clients miss the call, their answering machine can get the news for them. DandyDailer automatically detects the beep of an answering machine and drops the voicemail.

Click Save button to save the call script.

Next, go to attaching a contact list section of this guide.

Voice broadcast designer has three collapsible sections - Default playlist, TTS Settings and Voicemail playlist. Among the three, Default playlist is the most important one. Here, you can select one or more audio files or text-to-speech texts for your broadcast.

To broadcast an audio file, click on the text input fields of the first line in Default playlist. A drop-down will be shown where you can select from all of your previously uploaded audio. To upload a new audio, click on button which will open the audio uploader modal. After a successful upload, the audio will be automatically selected.

To broadcast a speech generated from text, click on the play-type selector button ( ), and select TTS. In place of the audio selector, you will now see a text box. Write your message in the box. You may click on the audio preview button( ) shown besides the box to listen to the computer generated voice.

You may configure how the machine generated speech sounds. To view related options, click on Text-to-speech (TTS) settings.

If you have more than one audio file, you can add more steps with button and configure them like the previous one.

Optionally, you can configure the Voicemail playlist. If your clients miss the call, their answering machine can get the news for them. DandyDailer automatically detects the beep of an answering machine and drops the voicemail.

Click Save button to save the call script.

Next, go to attaching a contact list section of this guide.

Press-1 campaign designer has four sections - Default playlist, Key press handling, Text-to-Speech (TTS) settings and Voicemail playlist.

Default playlist is where you input your audio or text-to-speech text. By default, only one step is present. If you have more than one audio or TTS paragraphs, you may add more steps by pressing button.

To broadcast an audio file, click on the text input fields of the first line in Default playlist. A drop-down will be shown where you can select from all of your previously uploaded audio. To upload a new audio, click on button which will open the audio uploader modal. After a successful upload, the audio will be automatically selected.

To broadcast a speech generated from text, click on the play-type selector button ( ), and select TTS. In place of the audio selector, you will now see a text box. Write your message in the box. You may click on the audio preview button( ) shown besides the box to listen to the computer generated voice.

You may configure how the machine generated speech sounds. To view related options, click on Text-to-speech (TTS) settings.

Key press handling section lets you configure the user interaction.

Agent transfer key is the dialpad digit callees are supposed to press when they agree to be transferred to an human. You can optionally play a voice response whenever that happens.

Selecting Enable hangup response lets you to configure a dedicated key for hanging up and play optional voice response as a courtesy.

Selecting Enable wrong key response lets you configure a voice response for invalid or erratic key presses.

Optionally, you can configure the Voicemail playlist. If your clients miss the call, their answering machine can get the news for them. DandyDailer automatically detects the beep of an answering machine and drops the voicemail.

Click Save to save the newly created press-1 call script.

At first, enter a Name for the new contact list. Optionally, give it a Description for better organization.

Click button. This should create the new list and open a contact importer dialog.

Click on button. A file selector dialog will appear. Select the CSV file containing phone numbers of your target audience or leads. Click Next to map the columns of your CSV file to proper data fields in DandyDialer.

The column mapping window displays the first few lines from the selected CSV file. Above each column, there is a selection box. Click on it to select an appropriate data fields. At the minimum, the Phone field must be mapped to a column.

In the Parsing parameters section, Auto add country code (if absent) selector needs some attention. Internally, DandyDialer stores each phone number in international format. As a consequence, to import local phone numbers, an international telephone prefix must be added in front. If the phone numbers you are importing already have an international prefix, like - +1-XXX-XXXXX or 001-XXX-XXXXX, DandyDialer will automatically ignore this fallback prefix.

Click Next to upload the CSV file to server and begin contact importing.

To add a caller-ID, simply type in the phone (DID) number in the Phone Number field.

Optionally, you can give this caller-ID a Name.

Click on Add to save the caller-ID.

As in other resources, you will have to give your agent a Name.

Enter the phone (DID) number of the agent in Phone number or SIP address field.

Alternatively, if your agent is using a SIP softphone, enter their SIP address. For example - sip:john:[email protected]:5060 is a valid SIP address. Consult your softphone documentation to get the correct SIP address.

Concurrent call capacity is by default set to one. If you are using a call-center to employ a group of agents, set this limit appropriately.

Click Add button to save the agent to system.

As in other resources, give your SIP gateway a name using Name field.

SIP Termination server is the url or server address of your SIP gateway. You should consult your gateway provider to determine the exact address of their SIP Termination server. Here’s a few samples of what it might look like -

Next, you will have to set up authentication parameters for your gateway, using the Auth Type section. DandyDialer supports two kinds of authentication -

If your SIP gateway provider supports username and password based authentication click on Password Based button. Type in the SIP username and SIP password (obtained from your SIP gateway service provider) in the input boxes.

If your SIP provider provides IP address based authentication click on IP Address Based button. You will be shown a list of pairs of IP addresses and port numbers. Use your gateway provider’s management portal to allow calls from these addresses and ports.

The rest of the options in Misc. settings section and Caller-ID Tweaks sections are various flags to align DandyDialer with expectation of the SIP gateway. In most cases, the defaults should work. If calls don’t go through, ask our support team to configure these options for you.

Click on Add button to save the new gateway.